Refund & Returns Policy
Understand how returns, exchanges, damaged items, and refund requests are handled at Champions Furniture.
Policy at a Glance
A quick overview before you request a return, exchange, or refund.
Return Window
Requests should be made within 7 days of delivery or collection.
Item Condition
Products must be unused, undamaged, and in their original condition.
Wrong or Damaged Items
Report visible damage or wrong deliveries as soon as possible after receiving the item.
Refund Review
Approved refunds are processed after inspection and confirmation by our team.
Policy Topics
- Return eligibility
- Damaged or wrong items
- Refund processing
- Exchanges
- Delivery costs
- How to request help
Refunds, Returns & Exchanges
Please read the policy below before requesting a return, exchange, or refund review.
1. Overview
Champions Furniture aims to supply quality office, home, and garden furniture in good condition. This policy explains how customers can request support for returns, exchanges, damaged items, incorrect items, or refund reviews.
2. Return Eligibility
Return requests should be made within 7 days of receiving or collecting the item. To qualify, the product should be unused, undamaged, complete, and in its original condition. The customer should provide proof of purchase, order details, and clear photos where necessary.
3. Items That May Not Qualify
Returns may not be accepted for used items, damaged items caused by customer handling, assembled items with signs of use, custom/special-order products, clearance items, or items returned without proof of purchase. Final approval depends on inspection by our team.
4. Damaged, Defective, or Wrong Items
If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible. Share your order details, photos or videos of the issue, and your delivery location. We will review the case and advise on replacement, repair, exchange, or other available resolution.
5. Refunds
Refunds are reviewed after the returned item has been inspected and approved. Approved refunds may be processed through the original payment method or an agreed alternative. Delivery, assembly, handling, and transport fees may be non-refundable once the service has already been completed.
6. Exchanges
Where available, customers may request an exchange for another item. Any price difference, delivery fee, or handling cost will be communicated before the exchange is completed.
7. Return Delivery and Pickup Costs
Return transport costs depend on the reason for return, item size, and location. If the issue is caused by wrong delivery or confirmed product fault, our team will advise the best resolution. If the return is due to customer preference, return transport or handling fees may apply.
8. How to Request a Return or Refund Review
Contact Champions Furniture through WhatsApp or phone with your name, order details, product photos, issue description, and preferred resolution. Our team will review the request and guide you on the next step.
Before Requesting a Return, Please Confirm
These details help us review your request faster and reduce back-and-forth communication.
- Confirm the product name, quantity, colour, size, and order details.
- Take clear photos or videos showing the condition of the item.
- Keep packaging, accessories, manuals, and all supplied parts where possible.
- Do not continue using or modifying the item after reporting an issue.
- Share your delivery location and phone number for faster support.
Common Return Questions
Answers to common questions about returns, refunds, exchanges, and damaged items.
Can I return an item because I changed my mind?
Change-of-mind returns may be reviewed if the product is unused, undamaged, complete, and reported within the return window. Transport or handling fees may apply.
What should I do if an item arrives damaged?
Contact us immediately with photos or videos, your order details, and your delivery location so our team can review the issue.
Are delivery fees refundable?
Delivery, handling, transport, and assembly fees may be non-refundable once the service has already been completed.
How long does a refund take?
Refund timelines depend on inspection, approval, and payment method. Our team will confirm the expected timeline after approval.
Need Help With a Return or Exchange?
Send your order details and product photos on WhatsApp. Our team will guide you through the next step.